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Effective Date: May 1, 2025
Last Updated: May 1, 2025
Company: Dr. José Toro Dental Clinic
Bot Name: Virtual Assistant
Platform: Instagram (via Meta API)
1. Introduction
This privacy policy explains how we collect, use, and protect personal information shared through the chatbot, the official Virtual Assistant of Dr. José Toro. By interacting with the assistant, you consent to this policy.
2. What information we collect
The chatbot may collect and process the following information during a conversation:
- Name or username (from your Instagram profile)
- Your questions and messages
- Photos you voluntarily send (such as evaluation pictures of your teeth)
- Preferred dates for appointments
- Language preference
- General information related to your interest in our dental services
The bot does not store or collect sensitive financial information, and no automated decisions are made based on the data provided.
3. How we use your information
We use the data you share for the following purposes:
- To respond to your questions and requests
- To provide quotes and treatment information
- To guide you through the evaluation and appointment process
- To send a one-time welcome video and examples of evaluation photos
- To offer follow-up or refer you to our human assistants if needed
4. Who has access to the data
Only authorized personnel of Dr. José Toro’s dental clinic have access to conversations handled by the Virtual Assistant. We do not sell, share, or disclose your information to third parties outside the scope of dental care services.
5. Data retention
We retain chat histories and evaluation photos only as long as necessary to manage your consultation and dental service request. You may request deletion of your chat data at any time.
6. Security
We implement appropriate technical and organizational measures to protect your information. All communications are handled over secure Meta APIs and are stored securely on our internal systems.
7. Your rights
At any time, you may request:
- Access to your data
- Correction or deletion of your data
- To stop interacting with the assistant
To make such a request, please contact us at:
📧 [email protected]
🌐 https://drjosetoro.com
8. Updates to this policy
We may update this privacy policy from time to time. Any changes will be published on our official website and reflected in this document.
9. Contact
If you have any questions about this privacy policy, please contact:
Dr. José Toro Dental Clinic
📧 Email: [email protected]
🌐 Website: https://drjosetoro.com
📍 Location: Cali, Colombia